Thursday, January 20, 2011

Social Media is the New Customer Service

January 11, 2011 by Jackie Ulmer  
Filed under Social Media Marketing Tips

Imagine having someone call and complain about your company or its products/services. You’ve probably had it happen at some point if you are running any type of business, right? Now, imagine a disgruntled customer sending a “tweet” out via Twitter to an audience of 2000 people; imagine if each of those 2000 people sent it [...]